Returns Policy
We sell retro and collectible products, each listed with real condition and current photos. Still, if what you get doesn’t work for you, you have 30 calendar days from delivery to return it. No fine print.
How to request a return
- Email usWrite to general@faztgo.com with your order number and a couple of photos of the item. We reply within 48 business hours.
- Get the return addressWe send the return address (San Juan, Puerto Rico) with instructions.
- Ship it backVia USPS with tracking, and keep your receipt. Without tracking we can’t cover a lost return package.
What condition it must return in
- Same as shipped: listing photos are the reference.
- With everything included: box, manuals, accessories and original packaging.
Who pays return shipping
| Situation | Return shipping | Original shipping |
|---|---|---|
| Doesn’t match the description or arrived damaged | We pay it | Refunded to you |
| Changed your mind (not for cards or sealed) | You pay it | Not refunded |
Cards and sealed items
All cards (loose or sealed) and sealed products (e.g. Pokémon packs) are only accepted back for manufacturing defect or our error: if they don’t match the description or arrived damaged. No returns for change of mind.
Your refund
When we receive the item we inspect it in 2–3 business days and refund to the same payment method. Your bank may take a few more days to show it.
If your order hasn’t shipped yet
You can cancel before it ships and get 100% back. If we don’t ship within the promised window (or within 30 days if no date was given), you can also cancel for a full refund.
Mercado TCG purchases
Cards bought in Mercado TCG are sold by community sellers. Those sales are final, unless the card doesn’t arrive or isn’t as described. Report it from your order and we reply within 48 business hours.
Your rights in Puerto Rico
This policy follows the laws of the Commonwealth of Puerto Rico and does not limit your consumer rights before the Department of Consumer Affairs (DACO). See also Terms and Privacy.